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Menards Complaint - Broken Vanity Top and I'm expected to pay for the replacement! - London 48" Vanity
Menards Complaint

Menards Complaint

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Broken Vanity Top and I'm expected to pay for the replacement! - London 48" Vanity


Remodeling our basement. Ordered expensive vanity online with marble countertop. Kept in shipping package (shrink wrapped and lots of cardboard) until the bathroom remodel was complete to avoid damage. Opened up product and the marble countertop and back splash broken in multiple pieces. Only way to contact Menards through email. Received multiple emails over many days that were less than satisfactory. "Amy, I'll check. Ray" is unacceptable when the complaint stated the issue and the inconvenience we are now facing due to the delays. Finally received an email from their plumbing department and they pawned me off to the Vendor. I didn't order from the vendor, I ordered from Menards and expected them to take care of it. I received an email from the vendor stating they were sorry but to bad it was past their 30 day shipping so they could not longer hold their shipping company liable but they would be happy to replace my counter top for $450 dollars with free shipping...this was 1/3 the price of the vanity!! No resolution to date so this has increased our cost for our project as our contractor has to make another trip out to the house. The amount of delay and lack of empathy and lack consumer focused service is beyond unsatisfactory. Going forward I'll gladly drive a little further to the orange and brown store where I know customer service is top priority.


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